Effective Date: March 16, 2025
At L&H Educational Solutions LLC, we strive to provide high-quality educational services. We understand that circumstances may arise requiring a refund request. Please review our refund policy below.
1. General Refund Policy
1.1 All refund requests must be submitted in writing via email or through our official contact channels.
1.2 Refund eligibility depends on the type of service purchased and the timing of the request.
1.3 The “Mini Course Pack” is a one-time, experiential service. Upon purchase, the service is deemed to have commenced, and it is not considered a formal long-term course. In accordance with applicable consumer protection laws, it is not eligible for a seven-day unconditional refund. No refunds of any kind will be provided. Please review and confirm before purchasing.
2. Cancellation and Refund Process
2.1 If you need to cancel a service and request a refund, please contact us as soon as possible. We will do our best to respond promptly and process your request.
2.2 Refunds may take up to 7-10 business days to process, depending on the payment method.
3. One-on-One Sessions
3.1 Clients who cancel at least 24 hours in advance of their scheduled session may request a full refund or reschedule at no additional cost.
3.2 Cancellations made less than 24 hours before a scheduled session may not be eligible for a refund but may be considered for rescheduling on a case-by-case basis.
3.3 No-shows without prior notice will not be eligible for a refund.
4. Group Classes & Packages
4.1 Refunds for group classes and prepaid lesson packages will be considered under the following conditions:
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If cancellation is requested before the start of the program, a full refund may be issued.
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If cancellation is requested after the first session, a partial refund may be issued based on the remaining sessions.
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No refunds will be issued after 50% of the course or package has been completed.
5. Exceptional Circumstances
5.1 Refund requests due to medical emergencies or unforeseen circumstances will be considered on a case-by-case basis. Clients must provide supporting documentation if required.
6. How to Request a Refund
6.1 To request a refund, please contact us at support@l-h-ed-solutions.com or +1 970 889 2956.
6.2 Include your name, contact information, service purchased, and reason for the refund request.
7. Changes to This Policy
7.1 L&H Educational Solutions LLC reserves the right to modify this refund policy at any time. Updates will be posted on our website, and continued use of our services constitutes acceptance of the revised policy.
生效日期：2025年3月16日
在 L&H Educational Solutions LLC，我們致力於提供高品質的教育服務。我們理解客戶在某些情況下可能需要申請退款。請詳閱以下退款政策。
1. 一般退款政策
1.1 所有退款申請須以書面方式透過電子郵件或我們的官方聯絡管道提交。
1.2 是否符合退款資格取決於所購買的服務類型及申請的時間點。
1.3 自學迷你教材屬一次性體驗性服務，購買後即視為已開始使用服務之權益，非屬正式長期課程，依《消費者保護法》相關規定，不適用七日無條件退費，恕不接受任何形式退費。購買前請詳閱並確認。
2. 取消與退款程序
2.1 如需取消服務並申請退款，請盡快與我們聯絡。我們將盡可能迅速回覆並處理您的申請。
2.2 根據付款方式不同，退款可能需要7至10個工作天辦理完成。
3. 一對一課程
3.1 若客戶於預約課程開始前至少提前24小時取消，可申請全額退款或免費重新安排課程。
3.2 若於課程開始前不足24小時取消，則可能不符合退款資格，但可視個案考慮重新安排課程。
3.3 若無事先通知缺席課程，將不符合退款資格。
4. 團體課程與套裝課程
4.1 團體課程或預付課程套裝的退款，將根據以下條件考量：
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若在課程開始前取消，可申請全額退款。
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若在上完第一堂課後取消，可依剩餘課程數量核發部分退款。
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課程進行超過50%後恕不接受任何退款申請。
5. 特殊情況
5.1 因醫療緊急或不可預見的特殊情況申請退款者，將視個別情況酌情處理。必要時，需提供相關證明文件。
6. 如何申請退款
6.1 請透過以下方式與我們聯絡申請退款：support@l-h-ed-solutions.com 或 +1 970 889 2956。
6.2 請提供您的姓名、聯絡方式、所購買的服務項目與退款原因。
7. 政策修改權利
7.1 L&H Educational Solutions LLC 保留隨時修改本退款政策的權利。更新內容將公布於我們的網站上，繼續使用我們的服務即視為同意本政策的更新條款。